October 28, 2008

That Was Not Comcastic

Filed under: 42 — darthryan @ 8:19 pm
Tags: ,

After a long and tiring day at the office, I come home to find that Comcast has deactivated my internet connection.  I deal with enough problems at work.  The last thing I want to do is spend 90 minutes on the phone with a Comcast Representative named Melinda (half an hour of which was spent on hold).

Melinda’s first explanation as to why I wasn’t receiving an internet connection is because Comcast didn’t have my cable modem’s serial number and MAC in their system.  I told her I’ve been a customer for years (back when it was AT&T Broadband Internet) and that my connect was fine last night.  She tries to be nice and makes small talk by asking “how’s the weather” followed by “Are you excited about Halloween.  Do you have plans?  Going to any parties?”  I think to myself, “C’mon now, that’s not the type of service I’m looking for.  And if it was, I would have called a different number!”

She then goes on to recreate my account on their backend system.  Melinda asks for my Comcast userid.  I provide it.  She then tells me that one is already in use and I need to create a new one for my account.  I wait for “a while” and finally my connection is restored…but only for a minute.

Melinda puts me on hold and my connection comes back after a minute or two.  I then ask, “why did my connection go down again?”  Her reply was “a few people in your area are experiencing the same problem you are.”  I wonder if some dingbat at Comcast decided to randomly delete accounts before being fired.

I begin test my connection.  Usually I get 6 Mbps downstream but multiple speed tests report only 2 Mbps.  I tell Melinda this.  Her response is “would you be interested in Comcast Triple Play?”  WTF?!!  Melinda then goes on to say that their download speed varies and that I should clear my cache, uninstall old games, etc.  She then finishes with, “at least your connection is working.”  Ugh!

Comcast sucks.  Unfortunately they’re the only game in town.  If only another broadband ISP would service my area…


1 Comment »

  1. I apologize for the experience.

    Please feel free to reach out to us so that we can assist further. We will be happy to help.

    Mark Casem
    Comcast Corp.
    National Customer Operations

    Comment by comcastcares1 — October 29, 2008 @ 9:03 am

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